Support

Fast troubleshooting checklist

• Confirm macOS version and plugin format compatibility for the product.
• Restart your DAW after installation and run a fresh plugin scan.
• Check input/output gain staging before reporting distortion or low-level issues.
• Test in a new project to rule out session-specific routing problems.

License and account help

• Use Account recovery to resend your purchase access link.
• If download links have expired, recovery is the fastest path.
• Keep your checkout email and order reference for support requests.

Email changes and license transfers

How do I change the email on my purchases?

Contact [email protected] and we will help you update your account email. We may ask a few ownership questions so we can safely match the account, and we are happy to work with whatever details you still have.

Can I sell or give away my license?

Yes. Contact support and we can help process license transfers in good-faith cases. We will confirm the details with you directly and guide both sides through the handover.

Contact

Email [email protected] with your DAW, macOS version, product name, and a short description of the issue. Screenshots or a short screen recording are very helpful.