Support
Support
If something is not working as expected, we want to help quickly and clearly. Start with the checklist
below, then contact us if you still need a hand.
Fast troubleshooting checklist
- Confirm macOS version and plugin format compatibility for the product.
- Restart your DAW after installation and run a fresh plugin scan.
- Check input/output gain staging before reporting distortion or low-level issues.
- Test in a new project to rule out session-specific routing problems.
License and account help
- Use Account recovery to resend your purchase access link.
- If download links have expired, recovery is the fastest path.
- Keep your checkout email and order reference for support requests.
Contact
Email [email protected] with your DAW, macOS version,
product name, and a short description of the issue. Screenshots or a short screen recording are very
helpful.
